Accountability

An institution that asks migrant workers, governments and employers to place trust in it must be willing to be checked. ILSI's accountability framework is built around six commitments, each with its own published policy.

The six commitments

• Annual reports — yearly public reporting on ILSI's activities, corridor performance and finances.
• Code of conduct — the standards every director, employee and partner must meet.
• Anti-corruption policy — controls against bribery and facilitation payments across every corridor.
• Safeguarding policy — protecting vulnerable members, especially in casework involving exploitation or abuse.
• Complaints process — how anyone, including a member, can raise a concern about ILSI itself.
• Whistleblower channel — a confidential route to report serious wrongdoing inside ILSI or its partners.

These policies apply equally to ILSI's UK and Nepal offices and to every corridor partner acting on ILSI's behalf.

Why accountability sits alongside protection

An institution that holds sensitive information about migrant workers, manages membership contributions, and speaks to governments and employers on workers' behalf carries real power. ILSI's founders took the view that this power needed accountability mechanisms built in from the start, not added later once problems had already occurred. That is why accountability policies were published alongside, not after, ILSI's founding membership programme.

How these commitments are enforced

Each policy has a named owner within ILSI's executive leadership, is reviewed periodically by the Board of Directors, and is tested in practice through real complaints and, where they occur, whistleblower reports. Where a policy proves inadequate — for example, if a complaint reveals a gap in how a case type is handled — ILSI is expected to update the policy publicly, not quietly. Members, governments, employers and the public can expect the same standard from ILSI that ILSI expects from the employers and recruitment agencies it engages with.

Where to start

If you want a high-level view of how ILSI is doing, start with our annual reports. If you want to know the rules ILSI itself operates under, see our code of conduct and anti-corruption policy. If you have a concern right now, go straight to complaints or the confidential whistleblower channel. Each of these pages is written to stand on its own, so you do not need to read the whole framework before finding what you need.